Burn Direct ("Burn") understands you care about the information you provide to us and how it is used and/or shared. We appreciate your trust that we will take steps necessary to protect your private information and this page describes our privacy policy for dealing with this information.

By visiting Burn, you are accepting the practices described in this Privacy Notice.

If the information you are looking for is not here or you would like more detail on any question, please send us an email with a detailed description of your query to privacy@burn.com.au.

The information we learn from customers helps us to continually improve our site and personalize your shopping and browsing experience at Burn. The following is a description of the information we gather:

Information You Give Us: We receive and store any information you enter on our Web Site or provide to us in other ways. This information is used for setting up Burn Memberships, access to the Burn Forums, responding to your requests and emails, authorising Reviews and Cheats, customizing future shopping experiences for you, continually improving our site and communicating with you.

You provide such information when you search for a product, buy products, post or participate on the Burn Forums pursuant to our Registration Agreement Terms and Rules and Guidlines of Burn Forums, participate in a contest, questionnaire or poll, communicate with customer service by phone, email, fax or otherwise, provide and rate a review, submit a cheat code, join up for Burn Membership pursuant to our Membership Conditions. As a result of those actions you might supply us with such information as your name, address, phone number, credit card information, people to whom purchases have been shipped including address and phone number, email address, content of reviews and emails to us, financial information, including driver's licence number and passport ID.

Automatic Information: Like many sites on the internet, we use 'Cookies' to receive and store some types of information whenever you interact with us. This information is used to enhance your experience when visiting the Burn site. For example when you visit the Burn Forums, your Username and Password will be stored on your computer so you don't have to enter the information each time you post a message. Other details like Browser type are gathered and used to direct you to certain areas according to your browser abilities.

Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the internet, login, email address, password, computer and connection information such as browser type and version, operating system, platform, purchase history, the full Uniform Resource Locators (URL) clickstream to, through and from our web site, including date and time, cookie number, products you viewed and searched for, sections you visited and phone number you used to call our 1300 membership line and telephone support line.

Email Communications: To assist us in making emails more useful and interesting for you and make sure we have your correct email address, your email address may be recorded when you correspond with us. This information is sometimes used to verify your correct email address in the event you enter it incorrectly and we are unable to reply to you.

Information from Other Sources: We sometimes receive updated delivery and address information from our shippers or other sources so we can keep our records up to date and deliver your purchases or communication more easily.

Cookies are small alphanumeric identifiers that your Web Browser stores on your computer. These Cookies enable our site to recognise your Web Browser and provide enhanced benefits like Automatic entry of your UserName and Password on the Burn Forums and Review Submissions as well as storage of items in your Shopping Cart between visits.

You do have a number of options when it comes to receiving Cookies and the 'Help' portion of the toolbar on most browsers will tell you how to change these options to prevent your browser from accepting Cookies all together, notify you when you receive a new Cookie or give you the option to accept Cookies from certain sites and/or pages.

Cookies are used by Burn to enhance your experience and take full advantage of the site as well as some of the more cooler features and we do recommend you leave them turned on to accept cookies for best results.

Your information is very valuable to us and an integral part of our business, we are not in the business of selling this information to other businesses or individuals. We share customer information only with the subsidiaries of Burn and as described below:

Agents: We employ other companies and individuals to perform functions on our behalf. Examples of this include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These Agents have access only to personal information required to complete their functions and are not able to use it for other purposes.

Promotional Offers: Sometimes we may send out special offers to select groups of Burn Members and Customers on behalf of other businesses. When we do this, the businesses involved do not get any of your personal information as all correspondence goes through our servers. If you do not wish to receive these special offers from time to time you can use the link at the bottom of any special offer email to remove yourself from future mailings.

Business Transfers: As we continue to grow and develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, although unlikely, in the event Burn or substantially all of its assets are aquired, customer information will of course be one of the transferred assets.

Protection of Burn and Others: We will only release account and other personal information when we are required to by law or believe it is appropriate to comply with law, enforce or apply our conditions of use and other agreements, or to protect the rights, property, or safety of Burn, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With your consent: Other than as described above, you will always receive notice when your information might go to any third party and you will of course have the opportunity to choose not to have your information shared.

We work very hard to protect the security of your information during transmission by using industry standard security measures called SSL. This stands for Secure Sockets Layer and uses the latest security available on the net. When you order you will be sent to a special 'Secure' zone where all information that is passed between you and us is fully encrypted and secure from anyone trying to breach your details. In fact this method is safer than using your telephone or fax machine!

Your personal information including credit card details are stored on a secure data base that is Encrypted for prevention of Physical and Electronic Penetration.

Your credit card detail will not be included in any correspondence from us when confirming or shipping an order. Of course we must transmit the credit card details to the appropriate credit card company for order processing and confirmation.

It is important for you to protect against unauthorised access to your password/s and to your computer. If you are using a shared computer we recommend logging off our site and clearing the cache and cookies when you have finished your session.

Burn gives you access to a range of information about your membership account and your interactions with Burn for limited viewing purposes or in some cases updating that information. Examples of information you can access at Burn include: personally identifiable information (including name, email, login, password, billing and shipping addresses, forum username and password and telephone contact details); payment settings (including membership balance and Burn Credit); email notification settings (including E-News Updates, Announcements, Special Notices, Shipping Confirmations and Order Confirmations). This list will change as our Web Site and available functions and features evolve and become available.

As discussed above, you can always choose not to provide information, even though it may be needed to make a purchase or to take advantage of features such as Customer Reviews and Cheats.

You will be able to add or update certain information such as that is described in the 'What information can I access?" section above. When you update information we will usually keep a copy of the prior version for our records.

If you do not want to receive email or other mail from us, you can use the link at the bottom of any special notice or newsletter to remove yourself from the mailings.

You do have a number of options when it comes to receiving Cookies and the 'Help' portion of the toolbar on most browsers will tell you how to change these options to prevent your browser from accepting Cookies all together, notify you when you receive a new Cookie or give you the option to accept Cookies from certain sites and/or pages.

Cookies are used by Burn to enhance your experience and take full advantage of the site as well as some of the more cooler features and we do recommend you leave them turned on to accept cookies for best results.

Burn does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Burn only with the involvement and/or consent of a parent or guardian.

If you choose to visit Burn, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes and application of the law of the state of Queensland and you irrevocably submit to the exclusive jurisdiction of Queensland courts.

If you have concerns about privacy at Burn, please send us a thorough description to privacy@burn.com.au and we will do our best to resolve them for you.

Our business changes constantly and accordingly this Notice and the Terms and Conditions of Use of the Burn Site will change also and use of the information that we gather now is subject to the Privacy Notice in effect at the time of use. You should check back here frequently to see any recent changes.

Related Practices and Information:

• Terms and Conditions of Use
• Burn Direct Info/FAQ
• Conditions of Membership
• Rules and Guidelines of Burn Forums
• Registration Agreement Terms of Burn Forums